Privacy Policy

Viva con Agua supports water-related projects with the vision


Privacy Policy

In terms of South African law, the right to privacy is protected in terms of the common law and section 14 of the Constitution of South Africa 1996.

Viva con Agua, a South African charity, aims to transform lives by improving access to safe water, decent toilets and good hygiene in the poorest and most vulnerable communities.

Viva con Agua South Africa is the ‘controller’ of your personal information and is responsible for it. This privacy policy explains how we may collect and use the information you give us.

How we collect personal information
We collect personal information in the following ways:

When you provide it directly
For example, when you:

  • enquire about our activities or services
  • visit our website
  • make a donation
  • sign up to receive updates from us
  • create or update a profile
  • post content to our website or via our social media
  • meet with us
  • take part in one of our events, campaign or fundraise for us
  • communicate with us (either online, by email, phone, SMS or post)

When you provide it indirectly
For example, when it is shared with us by third parties such as professional fundraisers, partners, or subcontractors acting on our behalf, or through fundraising sites. These organisations will have their own privacy policies, and/or statements so please do ensure you check when providing your personal information to them.

When you have given other organisations permission to share it
You may have provided your details to another organisation that works with Viva con Agua. When working with other organisations, we work to ensure it’s completely clear to you that your information will be shared with Viva con Agua. The information we get from these third parties depends on your settings and the permissions and choices you have provided, so you should regularly check what you have agreed that these third-party organisations may share with us or with others.

Via social media
Depending on your settings and the relevant policies and terms of service, when using social media and messaging services like Instagram and Twitter, you might give us permission to access information about you from those accounts or services.

When we collect information when you are using our website
Upon visiting our website, information about your visit is recorded and stored. See the section below on the use of cookies for more details.

When your information is available from public sources
We may collect personal information about you from the public domain, such as from open social networks (e.g. LinkedIn and Twitter), company websites, political and property registers and news archives

Guessing e-mail addresses
Where we have legitimate interest and feel that an organisation would want to hear from us about supporting Viva con Agua, we may source information from third parties that will help us to contact individuals in relevant roles acting on behalf of those organisations.

What categories of personal information we collect
The types of personal information we collect depends on how we intend to use it.

We collect, store and use the following kinds of personal information:

  • Identity data, including your name, username, date of birth (for example, if you make a donation, volunteer, or sign up for an event).
  • Contact data, including your email address, postal address, and phone number (for example, if you sign up to receive updates from us).
  • Financial data, including bank or payment card details (for example, if you make a donation).
  • Transaction data, including details of your giving.
  • Technical data such as your IP address, when you browse our website.
  • Marketing data such as your preferences for receiving communications from us.
  • Any other information you provide us as above (see “How we collect personal information”).
  • For people we identify as having the potential to support Viva con Agua in a greater capacity, we may collect job title(s), affiliated organisation(s), previous charity affiliations, education, career history, relevant interests and information that helps us identify any family ties.

Where it is appropriate, we may ask for your reason for giving and your specific interests relating to Viva con Agua’s work. This is because we want to ensure our communications with you are relevant and appropriate. To achieve this, we carry out targeted fundraising activity to ensure we provide the best experience for our supporters and the most efficient and effective use of our charitable resources. In doing so, we may supplement information you provide us with information we collect from third party sources. This is to help us better understand your background and ensure any requests for additional support are tailored to you and how you might support us. This also helps us reduce irrelevant or inappropriate communications to our supporters, so that we can operate as cost effectively as possible.

How we will use your personal information
We will use your personal information in a number of ways depending on the purposes for which it has been collected, including for the following purposes:

  • To provide you with the services or any information you have requested
  • To update you about any changes to our services
  • To communicate with you as set out in this policy below (including administrative communications as well as communications about our work, services, fundraising and events)
  • To administer payments such as donations, including processing
  • To display your profile or content on the website (if you have agreed to do so)
  • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To maintain our organisational records and ensure we have your most up-to-date details, including marketing preferences
  • To help us improve our services, campaigns or information-offering, and improve your interactions with our website (including via cookies)
  • To enable you to participate in interactive features on our website
  • To enable you to participate in voluntary surveys or research
  • To analyse your website behaviour
  • To tailor advertising that is presented to you on the internet according to your interests, preferences and other characteristics, and to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • To administer your volunteering or employment application
  • To assist in your voluntary or fundraising work, or to run our events
  • To deal with enquiries and/or complaints made by or about you
  • To audit and/or administer our accounts
  • To help us work with third parties to ensure that we send you targeted communications (see “What categories of personal information do we collect?” above)
  • To contact you where you have been identified as a contact person for an organisation, such as a school
  • To identify relevant networks and other suitable partners for WaterAid.

We always want you to get the most out of our website, so if you do experience any issues with our online forms we may follow up with you to find out how our team can best support you with any problems experienced.

Communicating with you
Administrative communications
We will communicate with you using the contact details you have provided for essential administrative purposes, such as to administer a donation or provide you with information regarding a fundraising event you have asked to take part in.

Marketing communications
We love to keep our supporters up to date with our fundraising, marketing and campaign activity. If you have given us your consent to do so, we will contact you for marketing purposes by email.

We currently send the following marketing materials:

(a) Updates about our work – including newsletters, magazines and other publications.

(b) Campaigns – information about our campaigning activities and their progress.

(c) Appeals and fundraising activities – including requests for donations, information about how you can leave us a gift in your will, and how you can take part in fundraising events or fundraise on our behalf, as well as the impact all of this has on our work.

(d) Events – including details of our challenge events and other sponsored activities. If you sign up to take part in an event we will also send you administrative communications about how you can take part.

(e) Volunteering – information about how you can get involved with volunteering for Viva con Agua.

You are in control of how we use your personal information for marketing and fundraising purposes, and can update your preferences at any time. If you would like to contact us about your marketing preferences, please email Viva con Agua on If you do ask us to stop sending marketing communications, please note that we will continue to send you administrative communications as needed. If you ask us to stop sending you marketing materials, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Children’s data
While we do not actively collect information from children (under-18s), we appreciate that our supporters are of all ages. Where appropriate, we will always ask for consent from a parent or guardian to collect information about children. All Viva con Agua events will have clear rules on whether or not children can take part and the collection of data will be managed in accordance with each individual event, with appropriate safeguards in place.

Our use of cookies
‘Cookies’ are small pieces of information stored on your computer or mobile device when you visit our website, to collect information and identify you. We provide separate information about our use of cookies here.

How we keep your data safe and who has access to it
We place great importance on the security of your personal information and always take appropriate precautions to protect it. We ensure that there are security measures in place to protect your personal data. For example, we use encryption technology on our websites and carry out regular security reviews on our network.

We only allow authorised personnel to have access to your information i.e. Viva con Agua staff, volunteers or contractors and ensure that they are appropriately trained.

Payment details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards. We do not store your card details, when donations are made in this way. Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure.

Who we share your personal data with
We might need to share your personal information with others if we are under a duty to do so or to comply with a legal obligation, or in order to protect the rights, property or safety of Viva con Agua, our employees, volunteers, supporters or others. This includes for example sharing details with the police or for regulatory reasons.

How we keep your information up-to-date
Where possible, we try to keep your records up to date. However, we really appreciate it if you let us know if your contact details change.

How long we keep your information for
Generally, we hold your personal information on our systems for as long as is necessary for the relevant activity, for example, in general we will only keep your contact information for as long as our interactions with you continue and for six years thereafter. After such a period, within our database, we anonymise records so we can reference behavioural patterns in our data analytics, but the information is no longer personal to you.

Our legal basis for processing your information
In terms of South African law, the right to privacy is protected in terms of the common law and section 14 of the Constitution of South Africa 1996.

If you would like to make a complaint about how we process your personal data, please contact

Changes to this Privacy Policy
This policy may change from time to time. If we make any significant changes to this policy, we will publicise these changes clearly on our website or contact you directly with more information. This Privacy Policy was last updated on  01 July 2020.Please revisit this policy each time you consider giving your personal information to Viva con Agua.


Publisher of this website:

Viva con Agua – South Africa
Cape Town Office
60 Roeland Street
Cape Town 8001

Concept and web design of the website

Timo Brunkhorst
Interdisiplinary Design Studio
Keplerstraße 3
22765 Hamburg

+49 (0)151-124 16 058

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